ALVIRA NISRINA ZAHIR; AZZAHRA AULIA ARRAHMAN; NAILA FAYZA HAQ FAQIH; MUHAMMAD RUHBANI ARRAFI; IVAN DARMAWAN. Analisis Kualitas Layanan Aplikasi Sapa Warga Jawa Barat: Perspektif SERVQUAL Berbasis Studi Pustaka. Menulis: Jurnal Penelitian Nusantara, [S. l.], v. 1, n. 12, p. 1173–1181, 2025. DOI: 10.59435/menulis.v1i12.915. Disponível em: https://padangjurnal.web.id/index.php/menulis/article/view/915. Acesso em: 23 mar. 2026.